Returns & Refund Policy
THE SHORT VERSION
All sales are final. We do not accept returns or exchanges, including for size or color. Please check the size chart, and email us before you order if you are unsure. If your order arrives damaged, faulty, or is not what you ordered, we will always make it right.
1. Scope
This policy applies to all orders placed at shopmelissagoodwin.com on or after August 26, 2026, including apparel, accessories, digital products and gift cards. It replaces any previous return or refund policy. Orders placed before that date are governed by the policy in force at the time of the order.
2. All sales are final
All purchases are final sale. We do not accept returns, exchanges or refunds for change of mind, incorrect size selection, incorrect color selection, fit preference, or any other reason of personal preference.
This is a permanent policy. It is not limited to promotional periods or to discounted items.
3. Order changes and cancellations
Orders cannot be modified once placed. If you need to cancel, email support@melissagoodwin.com immediately. We will cancel the order if it has not yet been processed for shipment. Once an order has been processed or dispatched it cannot be cancelled.
4. What we always make right
Final sale does not cover our own mistakes. We will replace the item or issue a full refund, at your choice and at no cost to you, if your order:
- arrives damaged or defective;
- is not the item, size or color stated on your order confirmation;
- is materially different from its description on the website; or
- is confirmed lost in transit.
Where a replacement is not available because stock has sold out, we will issue a full refund including any shipping you paid.
5. How to make a claim
Email support@melissagoodwin.com within 14 days of the delivery date shown by the carrier. Please include your order number, a description of the problem, and clear photographs of the item and its packaging where the claim is for damage, a defect or an incorrect item.
We will respond within 3 business days. We may ask you to return the item, in which case we pay the return shipping. Please do not send anything back before we confirm, as we cannot process unannounced returns.
6. Sizing and fit
Because we cannot accept exchanges, we publish a full measurement chart on every product page and we will help you before you buy. Email support@melissagoodwin.com with your usual size and a real person will help you choose. There is no charge and no obligation.
7. Digital products
All digital products, including guides and downloads, are final at the point of purchase. Because the content is delivered immediately, we do not offer refunds, exchanges or cancellations once a purchase is complete. If a file fails to download or arrives corrupted, contact us and we will deliver a working copy.
8. Gift cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards do not expire.
9. Your statutory rights
Nothing in this policy limits or excludes any right you have under applicable consumer protection law, including rights relating to goods that are faulty, damaged, or not as described. Where such law gives you a remedy that is greater than the one described here, that law applies.
10. Changes to this policy
We may update this policy at any time. The version published on our website at the time you place your order is the version that applies to that order.
11. Governing law
This policy is governed by the laws of the State of California, without regard to its conflict of law provisions.
12. Contact
Melissa Goodwin Collection
support@melissagoodwin.com